The software is user friendly and guides you through the process automatically so most people don’t have many questions after they go through training and start doing taxes. There is also what is called ‘interview mode’ so you don’t forget the right questions to ask your clients or to take the right actions in the software.
However if you do have a question about taxes or software you can contact us through the live chat option during our normal business hours (see our footer for current hours of operation) or you can use the same place to leave a message for us. If it’s a complex issue we may need to have our in-house tax auditor address it and that can sometimes take a couple of days for an answer, more during peak tax season.
For complex tax questions, you can also just call the IRS. We have found them to be very friendly and helpful. But just like our in-house team, if it’s peak tax season (usually February and April are the worst) then it may take a while to get through. Just the nature of the business!